Fulfillment Policy

  • 1. Before receiving the Tracking Notifications email (titled "Order Shipped")

    To initiate a refund, please send an email to contact@chainutri.com with your order number, requesting the cancellation of your purchase In such cases, we will process your refund, deducting a 5% processing fee.

    2. After receiving the Tracking Notifications email (titled "Order Shipped")

    Once you have received the Tracking Notifications email, we regret to inform you that a refund will no longer be possible. We kindly request that you refer to the return policy provided below and adhere to its guidelines.

  • Orders are usually dispatched within 3 business days* of payment for the order. Our warehouse typically operates during standard business hours, Monday – Friday, although special circumstances may apply. We always take steps to ensure shipment delays will be kept to a minimum.

    (*Please kindly note the international orders takes longer for customs clearance)

    Upon dispatch, customers will receive a Tracking Notifications email (titled "Order Shipped"), from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  • We accept returns of unopened items within 30 days of purchase with a full refund. Customer is responsible for the price of shipping the item back to Chai Nutrition Customer Services Partner Offices.

  • If you change your mind before the order has been dispatched(if an "Order Shipped" email was sent), we are able to issue an refund the amount less the Processing fee of 5%. If an order has already been dispatched, please refer to our refund and return policy.

  • For all customer service inquiries, please email us at contact@chainutri.com

 FAQs about Supplements

  • All products of Chai Nutrition Inc. undergo testing by a certified third-party laboratory and are manufactured in compliance with current good manufacturing practices (cGMPs) at manufacturing facilities that are registered with the FDA and have been audited/certified by a third-party for cGMP compliance.

  • While Chai Nutrition's nutritional supplement products are not sourced from whole foods, a significant number of their ingredients are derived from natural sources.

    We carefully select each ingredient based on its ability to be absorbed and utilized by the body in its most effective form. This includes some ingredients that are synthesized and others that are fermented.

    It's worth noting that even though some of our nutrients are synthetic, they are bio-identical and can be utilized by the body in the same way as naturally derived ingredients. Each ingredient undergoes thorough testing to ensure it meets our high standards for purity, identity, and potency.

  • Since each person is unique, and each ingredient has a unique mechanism of action in the body, the timeframe for experiencing the effects of supplements may vary.

    For instance, some ingredients may provide fast relief from stress or promote sleep, such as melatonin. In contrast, ingredients found in Chai Nutrition's multi-vitamin/mineral products are intended for overall wellbeing and preventive health, and may not provide an immediate response.

    Nevertheless, if the intended benefit of a Chai Nutrition product is to improve mood or promote an overall sense of wellbeing, then experiencing these benefits would be considered a positive response.

  • The majority of our products have their expiration date printed on the underside of the bottle or jar.

    In the event that you are unable to locate it, please don't hesitate to contact our Support, and we will be more than happy to assist you.

  • At Chai Nutrition, we adhere to a strict policy of not utilizing genetically modified ingredients in any of our products. Thus, to the best of our knowledge, every product offered by Chai Nutrition is free of GMOs, although we don't explicitly label them as non-GMO.

    The rationale for not labeling our products as non-GMO is that there is currently no reliable testing method available to determine the non-GMO status of ingredients.

  • When it comes to determining the products that would best suit your needs, a qualified healthcare practitioner is your best resource. They can assess your health and make personalized recommendations that take your unique circumstances into account.

    Unfortunately, since we are unable to evaluate your health needs, we cannot provide personalized recommendations. However, you can locate a functional medicine practitioner through The Institute of Functional Medicine website or find a licensed Naturopathic Doctor via the American Association of Naturopathic Physicians.

    Once you have received recommendations from your healthcare practitioner, we are happy to answer any questions you may have about the product, including its mechanism of action and how to use it effectively.

Other FAQs

  • We are an eCommerce-based company and sell our products on our partner online marketplaces, as well as on our ChaiNutri.com store.

  • While it is feasible, the majority of nutritional experts concur that there exists a discrepancy between the nutrients obtained from the contemporary diet and those necessary for maintaining optimal health.

Contact us.

General Inquiries: contact@chainutri.com